Shaun Sutton and Chris Evans
Shaun and Chris work as part of a team of civil enforcement officers responsible for the upkeep of 156 parking machines across the county, and the collection of the parking fees from the machines. The team is also responsible for parking enforcement and environmental enforcement patrols.
We received the following compliment from a member of the public regarding the excellent customer service they received from Shaun and Chris.
“I would like to commend Shaun Sutton and Chris Evans of Shropshire Parking for their sterling efforts to reunite me with the spectacles I lost in the car park at the Wildlife Trust. These were new and costly and I was not hopeful of finding them again. Both of these gentlemen undertook prompt efforts to locate the missing item and ensure personal delivery back to me, saving me further inconvenience and expenditure. I very much appreciate the fact they were helpful, caring and considerate in carrying out council duties”.
“An email came in to us from the Customer Service Centre explaining that a customer had lost her glasses whilst visiting the Wildlife Trust. We gave her a call to find out exactly what had happened and where. It turned out the glasses were brand new and she was quite distressed at the thought of having to replace them. Chris was in the area and able to have a look, and luckily he found the glasses. We even took them to the customer in Church Stretton on our way to Ludlow to save her a trip back to Shrewsbury.”
So how does it feel to be February’s unsung heroes?
“It’s nice to be recognised, but it’s all in a day’s work for us. We get quite a lot of stick being in parking enforcement but we do lots to help the general public on a daily basis. This can be anything from helping someone suffering with dementia find their car, to assisting when a vehicle has broken down.
“Most of our working week is spent outside in the towns of Shropshire – in some ways, we are the eyes and ears of the council. Whilst parking is our main responsibility, our presence on the street means we can occasionally assist with other service areas such as dog fouling and littering. Given our area of work, it’s inevitable that we face some disgruntled customers, but despite this we find that people are often very appreciative of the job we do and it’s nice to receive a compliment.”
To nominate a team or an individual for next month's unsung hero, please email firstname.lastname@example.org with subject line "Unsung heroes".