Clive meets the team
This is the first of a number of ‘Clive meets the team’ features, planned over the next few months.
Each month Clive Wright will visit a different team, finding out a bit about what they do and how they contribute to making the county a lovely place to live, work and visit.
This month is the turn of the civil enforcement team…
To hear Shaun Sutton talk about the visit and the role of a civil enforcement officer, click here (remember, to see the video you’ll need to view it via Google Chrome).
“My name’s Shaun Sutton, parking enforcement supervisor.
“As part of ‘meet the team’, Clive came to see us, met the team and spent some time out in the community with one of our civil enforcement officers.
“Whilst Clive was out with us he saw the wide variety of information that we need to provide people with. We’re seen as ambassadors - the go-to person in the community, and we have to deal with lots of wide-ranging council issues. We signpost people to the right team, as well as deal with all of the parking contraventions and other things we do in the town centres.
“When civil enforcement officers patrol the town centres they get involved in things like directions for people looking for various transport hubs such as bus stops and train stations, looking for places to eat and drink, parks to visit, historical monuments they want to go and see.
“Parking enforcement is our main role, to ensure the town flows, improve congestion and to ensure air pollution is improved. We also have additional responsibilities for policing environmental crimes such as littering and dog fouling, which is to try and improve the environment for everyone else to enjoy.
“We’re a very small team: we only have a team of 10 civil enforcement officers, and with that we have over 150 pay and display machines which we also maintain, and collect the money from to put into the council as revenue. We have to enforce all of the traffic regulation orders, which are the yellow lines and signs, loading bays, instructions in car parks, across every town in the Shropshire region.
“Whilst Clive was out on patrol with us he did see the other side of the civil enforcement officer’s role. It’s often portrayed as a negative job, and thought that civil enforcement officers get lots of grief during their working day. That isn’t true. The job is actually quite enjoyable. They receive lots of support from the emergency services, businesses, and people generally going about their day-to-day activities. Civil enforcement officers keep the traffic moving, and ensure parking spaces are available: where would we all be without that service being provided?
“Clive did also see a penalty charge notice (PCN) issued to a commercial vehicle parked in a bay only intended for people with disabilities, but I think overall the perception of the service we deliver is a positive one, not a negative one.”